Terms of service

Effective Date: March 1, 2026

Welcome to Elisabeth Online. By accessing or using our website elisabethonline.com (the "Site") or placing an order, you agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy, Shipping Policy, and Refund & Returns Policy. If you do not agree with these Terms, please do not use the Site.

1. About Us

Elisabeth Online is a premium furniture brand operated by Gansu Kege Trading Co., Ltd. We design and sell high-end furniture and home decor through our online store, serving customers across the United States.

2. Eligibility

By using this Site, you represent that you are at least 18 years old or have the consent of a parent or legal guardian. You agree to provide accurate, current, and complete information when placing orders.

3. Products & Availability

We sell premium furniture and home decor items. All products are as described on their respective product pages. We reserve the right to modify, discontinue, or update product listings at any time without prior notice. Product colors may vary slightly from images due to screen settings and photography lighting.

4. Shipping

We currently ship only within the United States (all 50 states). International shipping is not available. For full details, see our Shipping Policy.

5. Pricing & Taxes

All product prices are listed on the Site in US Dollars (USD). Prices do not include applicable sales tax unless stated otherwise. All costs — including product price, shipping fees, and taxes — are displayed at checkout before you confirm your order. We reserve the right to update pricing at any time.

6. Shipping Fees

We offer free shipping on all orders. No minimum purchase required.

7. Payment

We accept PayPal as our sole payment method. Payment is processed securely through PayPal at checkout. You can pay using your PayPal balance, linked bank account, or card saved in your PayPal account. There are no hidden fees — all charges are clearly displayed before you confirm your purchase. For details, see our Payment Policy.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@elisabethonline.com. Orders that have already been processed or shipped may not be eligible for cancellation.

9. Returns & Refunds

We accept returns for manufacturing defects, transit damage, or incorrect items. Please review our full Refund & Returns Policy for eligibility, timeframes, and instructions.

10. Account Security

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately at support@elisabethonline.com if you suspect unauthorized access to your account.

11. Prohibited Conduct

When using our Site, you agree not to:

  • Engage in any unlawful or fraudulent activity.
  • Interfere with the security or operation of the Site.
  • Scrape, copy, or reproduce Site content without written permission.
  • Upload malicious software or harmful code.
  • Attempt to gain unauthorized access to any part of the Site.

12. Intellectual Property

All content on the Site — including product designs, images, text, logos, and graphics — is owned by or licensed to Elisabeth Online and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

13. Disclaimer of Warranties

The Site and products are provided on an "as is" and "as available" basis. While we strive to ensure accuracy and reliability, we do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components.

14. Limitation of Liability

To the fullest extent permitted by law, Elisabeth Online shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products, including but not limited to loss of data, revenue, or profits.

15. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

16. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of the State of California and the United States. Any disputes arising from these Terms or your use of the Site shall be resolved in the courts located in San Francisco County, California.

18. Contact Us

If you have questions about these Terms, contact us:

Email: support@elisabethonline.com
Phone: +1 (562) 807-8295
Address: 4627 Kerry Way, Norwalk, CA 90650, USA
Hours: Monday–Friday, 9:00 AM – 6:00 PM PT