Privacy policy

Effective Date: March 1, 2026

Elisabeth Online ("we," "us," or "our") operates the website elisabethonline.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our site or place an order.

1. Information We Collect

We collect the following types of information:

  • Contact information: name, email address, phone number, shipping and billing address.
  • Order information: products purchased, order history, and customer support communications.
  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, and timestamps.

2. Payment Information

All payments are processed securely through PayPal. We do not store any credit card numbers, banking details, or payment credentials on our servers. Your payment information is handled directly by PayPal in accordance with PCI-DSS standards and protected by PayPal's buyer protection program.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders (payment, shipping, returns, and refunds).
  • Communicate with you about your orders and provide customer support.
  • Prevent fraud and unauthorized transactions.
  • Improve our website, products, and services.
  • Comply with applicable legal obligations.
  • Send promotional communications (only with your consent; you may opt out at any time).

4. Sharing of Information

We may share your information with the following third parties, solely to operate our business:

  • Shopify: our e-commerce platform provider.
  • PayPal: to process payments securely.
  • Shipping carriers: to deliver your orders.
  • Analytics providers: to understand site usage and improve performance.

We may also disclose information when required by law, regulation, or legal process, or to protect our rights, property, or safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the site, remember your preferences, and analyze traffic. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain site features.

6. Data Retention

We retain your personal information for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, and resolve disputes. When your data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. Our site uses SSL/TLS encryption for all data transmitted between your browser and our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications at any time via unsubscribe links or by contacting us.
  • Request information about the data we hold about you.

To exercise any of these rights, contact us at support@elisabethonline.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You may request deletion of your personal information, subject to certain legal exceptions.
  • Right to Opt Out: We do not sell personal information. If this changes, we will provide a clear opt-out mechanism.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a CCPA request, email us at support@elisabethonline.com with the subject line "CCPA Request."

10. Children's Privacy

Our site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Email: support@elisabethonline.com
Phone: +1 (562) 807-8295
Address: 4627 Kerry Way, Norwalk, CA 90650, USA
Hours: Monday–Friday, 9:00 AM – 6:00 PM PT