Shipping policy

Effective Date: March 1, 2026

Thank you for shopping at Elisabeth Online. Below you will find all the details about how we ship your orders.

1. Shipping Destination

We currently ship to all 50 U.S. states. International shipping is not available at this time.

2. Shipping Method

We offer Standard Shipping on all orders. Expedited or express shipping options are not available at this time.

3. Shipping Fees

We offer free shipping on all orders. No minimum purchase required.

4. Processing Time

Orders are typically processed within 0–1 business days (excluding weekends and major U.S. holidays). Orders placed after 5:00 PM Pacific Time will be processed the next business day.

5. Estimated Transit Time

After your order ships, Standard Shipping delivery typically takes 3–5 business days. Transit times may vary depending on your location and carrier conditions.

6. Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number. You can use this number to track your package at any time.

7. Pricing Transparency

All costs — including product price, shipping fee (if applicable), and taxes — are displayed at checkout before you confirm your payment. There are no hidden charges.

8. Shipping Limitations

Free shipping does not include installation, assembly, unboxing, or in-home delivery services. All orders are delivered to the shipping address provided at checkout.

9. Lost or Delayed Packages

If your package appears lost or is significantly delayed beyond the estimated delivery window, please contact us and we will work with the carrier to resolve the issue.

10. Contact Us

For questions about shipping, contact us:

Email: support@elisabethonline.com
Phone: +1 (562) 807-8295
Hours: Monday–Friday, 9:00 AM – 6:00 PM PT